We will credit your purchase, less any shipping and handling (including promotional shipping costs - some orders receive free shipping only if you keep the product). Returns made within 14 days of receipt with original package will not be charged a restocking fee, subject to the conditions below. All other returns may be assessed a minimum restocking fee of 25%. All returns must be in like new condition, in original packaging in the condition it was received, with instructions and accessories; items returned in less than new condition may be subject to additional restocking fees.
Items returnable for store credit or exchange only:
- Kitchen and bath fixtures
- Toilets and bidets (Only if unopened)
- Fixtures, such as faucets, accessories, but excluding toilets and bidets (Only if not installed)
Items may be returned with these exceptions:
- Special and/or custom order items (Generally, items that are not in stock and which are also not a regular stocked item; or any item customized to fulfill your order)
- Items that have been used and/or installed.
- Kitchen and bath fixtures that have been installed.
- Items marked final sale.
- Services, delivery services or other labour charges.
- Bulk or special discounted order and purchases (Regular store sale items excepted)
What you'll need to process a return or exchange:
- Original invoice or order number of your purchase
- Original packaging and all items originally included (includes any bonus items and gifts with purchase)
- Payment method originally used
- Credit card transactions will only be refunded to the original credit card.
- Cash refunds over $300 will be refunded by cheque in 7-10 working days.
- Return shipping charges are not included. Full credit for the amount purchased minus shipping charges will be issued to the same credit card as purchased with. Credit will be posted within 72 hours of receipt of merchandise. Please allow bank processing time for credit card refunds to appear on your statement.
Product Warranty and Service
Often a quick conversation with our staff can solve most problems. If the problem persists, or if you feel the product is defective, our staff will initiate a warranty. Depending on the issues, this may involve the original supplier, or it may be a simple replacement on the spot. Our mission is to solve the problem as painlessly and as quickly as possible. If your product is defective within 30 days of purchase, we will handle the replacement or repair of the product on your behalf. Products beyond 30 days will have their warranty service supplied by the manufacturer. Products marked Final Sale, Clearance, As-Is or that have been registered with the manufacturer will have the full duration of the warranty service provided by the manufacturer, even if it is within the 14-day period. Please refer to the manufacturer's warranty of the product.